Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name
• Email address
• Phone number
• Business information

Website Usage Data:

• IP address, browser type, device information
• Cookies and tracking pixels
• Website usage patterns and analytics

2. How We Use Your Information

We use collected data for:

• To provide marketing and lead generation services
• To send appointment reminders and campaign updates
• To provide customer support
• To send promotional messages (if opted in)
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention

3. SMS Opt-In Disclosure

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in via our contact form
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and A2P 10DLC requirements

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

Message Frequency & Rates:

• Message frequency varies based on your interactions with our business
• Standard message and data rates may apply

Help & Support:

• Reply "HELP" for assistance or contact us at hello@renorise.com
• Phone: 209-643-3336

Carrier Information:

• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies (including tracking pixels) for analytics and marketing optimization. These technologies help us:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our marketing campaigns

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Opt out of SMS messages at any time by replying "STOP"
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Withdraw consent at any time for future communications

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Reno Rise.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: